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References
Hale, Judith, (1998). The
performance consultant's fieldbook. San Francisco:
Jossey-Bass, p18.
Hiebert, Murray, (1999). High
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Recursion Press, pg 8.
Mager, R.F. & Piper, P. (1997).
Analyzing performance problems. Atlanta: Center for
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Scott, Beverly,
(2000). Consulting on the inside; an internal consultant's guide to
living and working inside organizations. Alexandria: ASTD, p102.
Van Tiem, D.M., Moseley, J.L., Dessinger,
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ISPI.
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